Hôtel Restaurant Cave Bel-Air
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The cute 22
The simple 23
The without balcony 24
The comfortable 25
The 26 and its beams
The spacious 27
The tiny 29
GENERAL CONDITIONS OF SALE - Hôtel Restaurant Cave Bel-Air Sàrl
Praz-Vully on 24.10.2022
Service and price
The customer is required to pay the agreed or applicable hotel price for the provision of his room and any other service received. The same applies to the services requested by the customer and the expenses paid by the hotel to third parties.
Prices are expressed in CHF and are understood to be per room and per night, services and VAT included. Tourist tax per adult person per night is not included.
Prices on site are times and we reserve the right to make any price changes in the event of a gross error.
The customer can book through different channels:
At the end of a reservation by phone, on site or via our site, a confirmation will be sent to you, by email only, which will contain all the information necessary for the smooth running of your stay.
The credit card used at the time of booking will automatically be charged 100% of the total amount at the time of booking. We also make a pre-authorization of 50% of the amount of the reservation on the credit card which will be released following your check-out.
Hotel invoices without indication of their due date are payable within 10 days of receipt. The hotel is entitled at any time to demand payment of debts due as well as immediate payment.
The hotel is entitled to require a guarantee or a deposit at the time of conclusion of the contract. The amount of the deposit and the date of payment will be indicated in the offer.
If the customer is domiciled abroad, the hotel reserves the right to debit the total amount of the invoice from the credit card presented as a guarantee. Any bank charges and exchange differences are the responsibility of the customer.
In the event of non-payment, the file is sent, within 30 days, to MyDebitors for recovery. The costs involved are the responsibility of the customer.
Check-in / check-out time
Rooms are available from 3:00 p.m. on the day of arrival and must be vacated by 10:00 a.m. on the day of departure.
Unless otherwise specified, breakfast is included in the room rate. It is served from 8 a.m. to 10 a.m. on normal opening days, and from 8 a.m. to 9 a.m. on closed days.
Pets are not allowed in our rooms. The hotel reserves the right to charge for additional cleaning in the event of non-compliance.
All our rooms are non-smoking. Smoking is permitted on the balconies and terraces. In the event of smoke in the rooms, the hotel applies zero tolerance and an amount of CHF. 200. — will be billed.
Terms of cancelation
Reservations are final as soon as the order is placed through our website, or upon acceptance of the offer, or upon confirmation by telephone. In the event of cancellation after the expiration of the cancellation period, the stay may be re-invoiced.
Cancellation conditions may vary depending on the offer. Certain prices are subject to conditions excluding any cancellation. Unless otherwise indicated, the following conditions apply to reservations:
If the customer has the possibility to cancel his reservation under the preceding points, the hotel is entitled to cancel a reservation in the following cases:
Reservations through external service providers
When booking through a travel agency or any other external service provider, including but not limited to Booking.com, Expedia.com, the terms and conditions of the latter apply. Prices are also changed to cover the additional costs incurred by them.
Extra bed, baby cots
On request and according to possibility and availability, we can provide a cot or an additional bed in the rooms. This service is invoiced in CHF. 25. — per night and includes breakfast.
Responsibility of duty and diligence
The customer is required to use the rented item with the greatest possible care. The customer or the company must answer for any material damage caused.
The hotel declines all responsibility in the event of theft or loss.
If an item is forgotten, the hotel agrees to label the item and then store it if it is non-perishable. The hotel will keep the item in question for a maximum period of 3 months. In the event of non-recovery, the hotel may dispose of the object. The customer can request that their item be sent by post at their own expense and the hotel declines all responsibility for any damage.
Evolution and modification of the general conditions of sale
These General and Sales Conditions may be modified and / or supplemented at any time by Hôtel Restaurant Cave Bel-Air Sàrl. In this case, their new version will be put online by Hôtel Restaurant Cave Bel-Air Sàrl. As soon as they are put online, they will apply automatically to all customers, except for reservations already made.
These rules, which may be amended at any time, apply to all our services, available directly or indirectly (through our partners) online, by email or by phone. By accessing our website or any other platform, by carrying out research, using it and / or making a reservation, you declare that you have read these rules of use and accept them.